Quality Management for Business Excellence

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Quality Management for Business Excellence
  • No previous knowledge of quality management is expected.

    Description

    • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 
    • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?
    • Are you working in the field of Quality Management and want to refresh your knowledge?

    Here is what everyone in the organization should know:

    • Definitions of Quality
      • How can you achieve quality if you don’t understand what quality is?
    • Why do businesses need to produce quality products?
    • Understand Garvin’s eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
    • Difference between Quality and Grade
    • Difference between Quality Assurance and Quality Control
    • Quality Management System
    • History of Quality
    • Quality Tools
      • Learn about seven basic quality tools.
    • Quality Costs – or the Cost of Poor Quality (COPQ)
      • Visible and invisible costs of quality
      • Prevention cost, appraisal cost, internal failure costs and external failure costs
      • Why do we need to measure the cost of quality?
    • Quality Awards – Deming Award, EFQM and MBNQA
      • In this section, you will learn about these three top global quality awards.
    • Quality Gurus – Edwards Deming, Joseph Juran and Philip Crosby.
      • In this section learn about the life and teachings of these quality gurus.
    • Understanding waste
      • Three broad categories of waste: Muda, Mura and Muri
      • TIMWOODS
        • Transportation
        • Inventory
        • Motion
        • Waiting
        • Overprocessing / Extra Processing
        • Overproduction
        • Defects
        • Skills Underutilized / Non-Utilized Talent

    OVER 14,000 HIGHLY SATISFIED STUDENTS HAVE ALREADY TAKEN THIS COURSE.

    Who this course is for:

    • Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.

Free $19.99 GET COUPON CODE

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